Terms & Conditions

Marketplace and accounts

Gadget BDs provides a marketplace for customers and approved partner sellers. Sellers are responsible for accurate product descriptions, stock counts, and preparing the items they list. Keep account details accurate and protect your password. Contact us promptly if you believe your account has been used without permission.

Products, prices, and orders

Product images and descriptions are supplied to help you choose; minor presentation differences may occur. Prices are shown in Bangladeshi taka. An order is subject to stock confirmation and acceptance. If an item is unavailable or a listing contains a material pricing error, we will contact you to cancel or agree a correction before fulfillment. Do not treat an order as confirmed until its status is available in your account or confirmation message.

Payment and delivery

The checkout currently offers Cash on Delivery and SSLCommerz where available. Online payments are processed by the selected gateway. Delivery availability, charges, and estimated timing are shown during checkout or confirmed by the seller; timing may change due to location, carrier, or circumstances outside the seller's control. Never share a payment PIN or OTP with a seller or delivery representative.

Returns, exchanges, and refunds

• Start a return request from your order history within 7 calendar days of delivery.
• For a wrong, damaged, or materially misdescribed item, report the issue within 48 hours of delivery and include clear photos of the item and packaging.
• For other eligible returns, the item must be unused, complete, and in its original packaging. Items that are perishable, personalized, or sealed for hygiene cannot be returned once opened, except where required by law.
• The seller and Gadget BDs will review the request and may ask for the item to be inspected before approving a return, exchange, or refund. Keep the item and packaging until the review is complete.
• Approved refunds are sent through the original payment route where possible. For Cash on Delivery, support will confirm a suitable refund method. Allow the payment provider and bank time to complete processing.
• Delivery charges are refunded when the return is due to an incorrect, damaged, or materially misdescribed item. For a change-of-mind return, the customer is responsible for return delivery and the original delivery charge is not refunded.

To request help, contact support@gadgetbds.com with your order number. Refunds are never conditional on sharing an OTP, PIN, or account password.

Cancellations

Contact support as soon as possible if you need to cancel. An order can be cancelled before it has been handed to the delivery service; after dispatch, the return process above applies. A gateway refund may take additional processing time after cancellation is approved.

Changes and contact

These terms may be updated as the service changes. The version published on this page applies to new orders. Questions about an existing order should include its order number and be sent to support@gadgetbds.com.